Bi-Lingual Customer Service Representative
Kelly Services
Current Needs: Currently seeking a Bi-Lingual Customer Service Representative in Urbandale, IA. This is a long term contract opportunity.
Position Description:
This position provides information and solutions to channel partners, customers, and company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention (Note that products may include parts, whole goods or product related services)
Effectively documents customer, dealer, and/or company personnel interactions and issues
Distributes additional product/service/policy information to customers, dealers, and personnel
Develops common solutions to problems with team members to maintain required service levels
Maintains the accuracy and availability of customer related information on-line
Assists in the promotion of company products/services/programs through special program offerings, special mailings and pro-active user contact
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution
Job Requirements:
Fluent in Parisian/Canadian French required
English fluency required (reading, writing, and speaking)
Extreme flexibility in schedule is needed
Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired
Agriculture or farming backgrounds a plus
4-year degree preferred, but not requiredEstimated Salary: $20 to $28 per hour based on qualifications.
Current Needs: Currently seeking a Bi-Lingual Customer Service Representative in Urbandale, IA. This is a long term contract opportunity.
Position Description:
This position provides information and solutions to channel partners, customers, and company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention (Note that products may include parts, whole goods or product related services)
Effectively documents customer, dealer, and/or company personnel interactions and issues
Distributes additional product/service/policy information to customers, dealers, and personnel
Develops common solutions to problems with team members to maintain required service levels
Maintains the accuracy and availability of customer related information on-line
Assists in the promotion of company products/services/programs through special program offerings, special mailings and pro-active user contact
Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution
Job Requirements:
Fluent in Parisian/Canadian French required
English fluency required (reading, writing, and speaking)
Extreme flexibility in schedule is needed
Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired
Agriculture or farming backgrounds a plus
4-year degree preferred, but not requiredEstimated Salary: $20 to $28 per hour based on qualifications.
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