Benefits Counselor- Urbandale, IA URB002NO
Benefits Counselor Urbandale, IA
Must be licensed in Life/Accident/Health Insurance in the state of IA by August
Imagine a new role with:
- Stable work hours
- No personal cost of doing business
- No call calling, prospecting or deal closing
- Steady/predictable salary (non-commissioned based)
- Being part of the rapidly growing benefits exchange space
- Allows you to use your natural skills and then learn new ones
Our Benefits Counselors are trained to assist our client's employees in building a comprehensive insurance package by selecting products from top insurance carriers that meet their needs. This is a phone based role where our clients call us and our Benefits Counselors first listen, then educate and offer solutions that change the live of real people.
- Answer inbound calls to assist in enrollments, answer questions regarding products, facilitate enrollment into Employer Sponsored products and upsell Voluntary products.
- Ensure carrier, state, and company guidelines are adhered to and enter all information related to the call for reporting purposes.
- Work with internal business partners to achieve business unit results, develop relationships with internal and external customers and elevate reoccurring issues to management
Our new Benefits Counselors can expect:
- Consistent, salaried income and the opportunity for incentive bonuses
- Training to give you the skills and confidence to make a difference and change lives
- World class benefits
- A stable, well respected employer (70 year history with 20,000 employees)
- Real career growth opportunity
Qualifications
- Active Life, Accident & Health insurance licenses for the State of Iowa required
- Four year college degree preferred; high school diploma required
- 0-4 years in areas such as customer service, call center, insurance, benefits, sales or high service oriented roles
- Excellent communication, organizational and time-management skills
- Problem solving skills to resolve customer service issues
- Basic computer skills and the ability to navigate through multiple systems without assistance
We offer competitive salaries and comprehensive benefits and programs including: health
and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. Estimated Salary: $20 to $28 per hour based on qualifications.
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