Account Service Analyst - Mercer Consumer - Urbandale, IA

Company Name:
Marsh & McLennan Companies, Inc. (MMC)
Title: Account Service Analyst - Mercer Consumer - Urbandale, IA
Location: IA-Urbandale
General Summary
Acts as primary client relationship manager with responsibility for overall account servicing and maintenance. Expands client relationships by analyzing, communicating and eliminating coverage gaps, ensuring that a client's risk is being managed in an optimal manner.
Essential Functions
Provides proactive day-to-day client service by anticipating client needs and responding to client questions and issues in a timely manner.
Gathers information from client related to risk management/commercial needs and evaluates the best way to manage the client's risk.
Reviews with the client loss experience and current coverage. Recommends appropriate products and services.
Creates and presents renewal proposals to existing clients. Conducts reviews via telephone on annual basis or as appropriate to identify opportunities to cross sell other lines of coverage.
Responsible for growth of assigned book of business as well as client retention goals.
Ensures that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.
Other duties as assigned.
Bachelor's degree preferred.
Minimum of two years client management experience preferred.
Possesses a solid understanding of basic insurance principals.
Strong written and verbal communication skills to effectively interact with internal and external customers.
Organizational and time-management skills to handle multiple tasks and prioritize effectively.
Detail oriented to ensure accuracy.
Results oriented with the demonstrated ability to follow-through on projects to completion.
Strong customer service focus.
Demonstrated ability to function effectively as part of a team working in a high visibility client environment. Must be able to work independently.
Proven ability to exercise sound judgment and strong problem solving skills to resolve customer service and departmental issues.
Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint) and Lotus Notes.
Should be knowledgeable in the use of intranet and internet applications.
Appropriate license must be obtained if necessary for position.
Core Competencies
Communicating with Impact
Developing and Maintaining Relationships
Service Orientation

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