Operations Leader - MSP Leadership - Marsh - Urbandale

Company Name:
Title: Operations Leader - MSP Leadership - Marsh - Urbandale
Location: US-IA-Urbandale
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As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices. We are looking for talented professionals to join our team.
The successful candidate will exemplify Marsh's IGNITE operating principles, the behaviors that guide our conduct and growth -- In Touch: Get out in front by being informed and connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences, and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.
General Summary
Executes the vision and leads the overall performance of the operations unit in support of the P&L business leaders. Directs the overall staff management and the strategic direction in the delivery of professional services. Defines and develops growth strategies and business objectives.
Essential Functions
o Ensures that company's operational priorities are aligned with total company direction. Works across the organization to understand, influence and implement strategies that support new products and services.
o Manages all operational functions that contribute to the profitability of the office and the achievement of business objectives. Exercises expense control and maximizes revenue generation within the office in compliance with corporate guidelines.
o Provides support to client leaders to obtain an understanding of needs and problems resulting in the implementation of systemic changes to improve service based on feedback.
o Possesses a thorough understanding of client environment and has the ability to obtain group consensus with follow up implementation through staff.
o Identifies problems or issues in processes and implements solutions bringing bottom line results.
o Provides direction to senior department leaders to enhance technology and service delivery to include analyzing, proposing, testing, implementing, training, maintaining and monitoring in order to continuously improve customer satisfaction levels, operational effectiveness and cost efficiencies.
o Participate in review and consideration of new business opportunities including analyzing the affect on the operations including the impact on productivity, staffing levels, system capabilities, workstations etc. Collaborate with P&L leaders to discuss the challenges, opportunities and concerns involved with implementation of changes.
o Provides leadership to operational business leaders on strategic initiatives which includes ensuring adequate staffing with properly trained personnel, accountability for quality and quantity of work, and guiding and advising subordinates in the more complex phases of their work.
o Oversees and reviews recommendations regarding employment, employee performance, promotions, salary recommendations, transfers and terminations.
o Evaluates teams on a regular basis to ensure positions within the teams are appropriate and operating to achieve maximum productivity. Make recommendations for changes as necessary to achieve appropriate staffing levels to meet cost of servicing goals.
o Conducts performance appraisals, fosters employee development, interviews as appropriate, and serves as a role model for the operation.
o Ensures compliance with corporate guidelines relative to SOX compliance and regulatory requirements.
o Interfaces with colleagues at all levels within the organization, external client customers, and carriers to ensure maximum efficiency, problem resolution, and regulatory guidelines are met.
o Delivers presentations to insurance carriers and clients on operational support relative to the client.
o Other duties as assigned.
Performs the essential functions described above
o Bachelor's degree required, Master's preferred.
o Minimum ten years of specific industry experience including leading multiple functions in a complex operations unit.
o Exposure to managing P&L required.
o Proven management experience required, with a focus on goal setting and coaching.
o Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results.
o Ability to independently formulate solutions and employs and examines all resources available to implement solutions.
o Ability to lead change by effectively building commitment and winning support for initiatives.
o Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and staff.
o Ability to conceptualize a project and create a vision.
o Demonstrated ability to lead others and follow-through on projects to completion.
o Demonstrated ability to function effectively as a team-oriented leader, able to work independently but also lead cross-functionally.
o Proven ability to exercise sound judgment and strong problem solving skills.
o Effective written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners and clients, and vendors.
o Proven negotiation skills with the demonstrated ability to effectively develop and leverage key relationships.
o Proven project and time management skills, must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
o Must demonstrate strong active listening and follow-up skills, planning, prioritizing, organization, analytical and customer/employee relations skills in the performance of all essential job functions.
o Must possess strong presentation skills and demonstrate a comfort dealing with high level executives.
o Support in pursuing and winning new contracts as well as renewing and expanding scope of current contracts.
o Strong computer skills and the ability to navigate through multiple systems without assistance, proficient in Microsoft Office.
o Ability to lead by example; personal service orientation, attendance, and availability in the department are critical.
o Demonstrated use of logic and creativity in decision making.
o Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: /. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers

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