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Client Service Analyst Intern - Mercer Voluntary Benefits / Retiree - Urbandale, IA

Company Name:
Mercer
Title: Client Service Analyst Intern - Mercer Voluntary Benefits / Retiree - Urbandale, IA
Location: US-IA-Urbandale
Job Number: URB0026R
Mercer is a global consulting leader in talent, health,
retirement, and investments. Mercer helps clients around the world advance the
health, wealth, and performance of their most vital asset -- their people.
Mercer''s more than 20,000 employees are based in 42 countries, and the firm
operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh
& McLennan Companies (NYSE: MMC), a global team of professional services
companies offering clients advice and solutions in the areas of risk, strategy,
and human capital.
Mercer Voluntary Benefits helps clients design and manage
cost-effective voluntary benefit programs aligned with corporate objectives.
Internship functions:
Assists the Client Analyst team with reporting, account
maintenance, and implementation of technology and process based solutions.
Assists with data review, system testing, and carries out a
strategy to maximize data management efficiencies.
Performs carrier eligibility audits.
Increases the sustainability of the business through process
mapping and documentation.
Qualifications:
Strong computer skills and the ability to navigate through
multiple systems without assistance. Must be proficient in the use of personal
computers and supporting software in a Windows based environment, including MS
Office products. Excel and Access
proficiency is a big plus. Additional
training material will be provided for the use of Excel and Access.
A strong customer service focus and sense of urgency as
required.
Effective written and verbal communication skills to
interact with internal and external customers.
Ability to communicate ideas and information concisely and
effectively.
Detail oriented to ensure accuracy with the ability to
identify, analyze and solve system problems and process issues.
Demonstrates professional and ethical business practices and
adheres to company standards.
Job:Client Service

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