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Operations Supervisor I

Company Name:
Mercer
Title: Operations Supervisor I
Location: US-IA-Urbandale
Job Number: URB0026T
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer''s 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
Provides leadership and direction for the administrative teams. Position is responsible for the accuracy of the work of the employees under their direction and control, and the quality of service we provide to our clients and customers.
Job Responsibilities:
Assign and directs the workflow of team members, and coordinates with other functional areas inside and outside the department.
Maintains quality and quantity standards and provides feedback to the employees.
Continuously communicates with each team member, promoting and encouraging a positive team atmosphere. Addresses team issues promptly. Maintains a file of documentation for each employee, giving appropriate feedback and counseling when necessary.
Coaches and coordinates the development of the staff.
Assists in preparation of budgets and supports revenue and budget goals.
Monitors processes and procedures for efficiency and implement changes.
Responsible for staffing issues, turnover, hiring of employees.
Qualifications:
Ability to successfully interact with others to accomplish goals and solve problems
Prior supervisory experience preferred
College degree or equivalent work experience
Minimum three years insurance related experience
Excellent communication, organizational, and planning skills
Ability to manage and coordinate heavy and uneven work loads
Ability to manage multiple assignments and projects
Strong analytical and problem solving skills
Results orientedMarsh & McLennan Companies offers competitive salaries and
comprehensive benefits and programs including: health and welfare,
tuition assistance, pension and 401K, employee assistance program,
domestic partnership benefits, career mobility, employee network groups,
volunteer opportunities, and other programs. For more information about
our company, please visit us at: . We embrace a culture
that celebrates and promotes the many backgrounds, heritages and
perspectives of our colleagues and clients. For more information, please
visit us at: .
Job:Operations

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