Call Center Representative I - Auto & Home - Consumer Operations - Mercer - Urbandale, IA

Company Name:
Title: Call Center Representative I - Auto & Home - Consumer Operations - Mercer - Urbandale, IA
Location: US-IA-Urbandale
Job Number: URB001XT
General Summary
Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
Customer Service Specialist II - Answers more complex questions. Possesses higher level of knowledge and call center skills. May offer and explain other lines of business to existing customers and transfers to appropriate individual as necessary. May perform administrative tasks supporting application processing. Prepares appropriate written responses to customer or prospect email inquiries. May follow up on leads and internet applications to assist in producing sales. Appropriate license must be obtained if necessary for the position.
Essential Functions
Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
Asks appropriate questions and serves as a resource of information when attempting to retain existing business and refer new business.
Enters all information related to the call for tracking and reporting purposes.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
Other duties as assigned.
High school diploma required and college degree preferred.
Customer service or sales experience preferred.
Excellent written and verbal communication skills to effectively interact with customers.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Above average problem solving skills to resolve customer service issues.
Basic computer skills and the ability to navigate through multiple systems without assistance.
Must obtain a Personal Lines, Property & Casualty insurance license upon hire.
Job:Client Service

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Telemarketing Representative I
West Des Moines, IA Mediacom Communications Corporation
Lead Inside Sales Representative-Urbandale, IA
Urbandale, IA YRC Worldwide Inc.
Sales Representative OD Prime I
Des Moines, IA Oracle
Auto Center Service Advisor - Part Time
Ankeny, IA Mills Fleet Farm
Des Moines, IA Home Depot
Application Development Center Engineering Intern
Ames, IA Danfoss