Library Assistant - Patron Services
Urbandale, IA Urbandale, IA Part-time Part-time $20.
48 - $26.
32 an hour $20.
48 - $26.
32 an hour 13 hours ago 13 hours ago 13 hours ago Summary Description Under the general direction of the Patron Experience Manager, the Library Assistant checks out and receives materials and collects fines and fees at the public service desk.
Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and other duties, as assigned.
This is a Permanent Part Time position and would consist of approximately 25-29 hours a week working a combination of days, evenings and some weekends.
This position will not be eligible for insurance benefits but will have prorated time off accrual benefits.
Routine Job Duties/Responsibilities The job description is intended to represent only the key areas of responsibilities; specific position assignments may vary depending on the specific department's needs within the Library.
Responsibilities include:
Provide welcoming customer service and communication with all patrons.
Basic circulation functions such as:
checking in/out Library materials, creating library cards and monitoring self-checkout stations.
Assist with setting up and maintaining library displays.
Provide instruction and assist with appropriate use of electronic and print resources, including subscription databases.
Advise patrons on reading selections.
Schedule and monitor study rooms.
Periodic Job Duties/
Responsibilities:
Monitor inventory and order supplies and materials as needed.
Provide statistical information and reports to the Library Director for reporting purposes.
Educate patrons on and enforce Library policies and procedures.
Train and assist department volunteers.
Attend monthly staff meetings and training and professional development activities.
Participate in safety trainings and staff in-service days.
Proctor tests.
Provide assistance to patrons with overdue accounts, as well as bill and receive payment from patrons for damaged, lost or unreturned materials.
Fill interlibrary loan requests for patrons and send items to requesting libraries.
Track and notify patrons/libraries of overdue interlibrary loan items.
Maintain accurate statistics on interlibrary loans and material recovery issues.
Ensure that library reports regarding overdue and damaged items are running correctly.
Notify patrons of materials on hold.
Coordinate with the Collections department to re-order damaged items.
Performs other duties as assigned.
Typical Qualifications Any combination of education and experience providing the required skill and knowledge is qualifying.
Typical qualifications would be equivalent to:
High school diploma or equivalent One (1) year customer service or administrative experience, preferably in a library
Knowledge/Skills/Abilities:
Ability to handle confidential information in a sensitive manner.
Ability to take initiative and work efficiently.
Excellent written, oral, interpersonal communication and listening skills including, but not limited to tact, diplomacy and professionalism when dealing with members of the public and staff.
Ability to proficiently use and troubleshoot computers.
Ability to work independently as well as effectively as a team player.
Ability to concentrate in a diverse work setting.
Sound judgment and decision-making abilities.
Supplemental Information Those selected for an interview will be notified following the closing of the job posting and invited to an in person oral interview.
Candidates will be notified via email to Self-Schedule their interview time slots.
Be sure to apply with a valid email you check regularly and sign up for text message option for more communication options.
Post-offer/pre-employment background check and drug test is required.
The salary range listed includes pay steps based on length of service with the City of Urbandale therefore most employees are offered a starting salary closer to the minimum of the advertised range.
The City of Urbandale is an Equal Opportunity Employer.
Persons with disabilities must submit requests for ADA accommodations to the Human Resources Department, in writing, prior to the application deadline.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
48 - $26.
32 an hour $20.
48 - $26.
32 an hour 13 hours ago 13 hours ago 13 hours ago Summary Description Under the general direction of the Patron Experience Manager, the Library Assistant checks out and receives materials and collects fines and fees at the public service desk.
Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and other duties, as assigned.
This is a Permanent Part Time position and would consist of approximately 25-29 hours a week working a combination of days, evenings and some weekends.
This position will not be eligible for insurance benefits but will have prorated time off accrual benefits.
Routine Job Duties/Responsibilities The job description is intended to represent only the key areas of responsibilities; specific position assignments may vary depending on the specific department's needs within the Library.
Responsibilities include:
Provide welcoming customer service and communication with all patrons.
Basic circulation functions such as:
checking in/out Library materials, creating library cards and monitoring self-checkout stations.
Assist with setting up and maintaining library displays.
Provide instruction and assist with appropriate use of electronic and print resources, including subscription databases.
Advise patrons on reading selections.
Schedule and monitor study rooms.
Periodic Job Duties/
Responsibilities:
Monitor inventory and order supplies and materials as needed.
Provide statistical information and reports to the Library Director for reporting purposes.
Educate patrons on and enforce Library policies and procedures.
Train and assist department volunteers.
Attend monthly staff meetings and training and professional development activities.
Participate in safety trainings and staff in-service days.
Proctor tests.
Provide assistance to patrons with overdue accounts, as well as bill and receive payment from patrons for damaged, lost or unreturned materials.
Fill interlibrary loan requests for patrons and send items to requesting libraries.
Track and notify patrons/libraries of overdue interlibrary loan items.
Maintain accurate statistics on interlibrary loans and material recovery issues.
Ensure that library reports regarding overdue and damaged items are running correctly.
Notify patrons of materials on hold.
Coordinate with the Collections department to re-order damaged items.
Performs other duties as assigned.
Typical Qualifications Any combination of education and experience providing the required skill and knowledge is qualifying.
Typical qualifications would be equivalent to:
High school diploma or equivalent One (1) year customer service or administrative experience, preferably in a library
Knowledge/Skills/Abilities:
Ability to handle confidential information in a sensitive manner.
Ability to take initiative and work efficiently.
Excellent written, oral, interpersonal communication and listening skills including, but not limited to tact, diplomacy and professionalism when dealing with members of the public and staff.
Ability to proficiently use and troubleshoot computers.
Ability to work independently as well as effectively as a team player.
Ability to concentrate in a diverse work setting.
Sound judgment and decision-making abilities.
Supplemental Information Those selected for an interview will be notified following the closing of the job posting and invited to an in person oral interview.
Candidates will be notified via email to Self-Schedule their interview time slots.
Be sure to apply with a valid email you check regularly and sign up for text message option for more communication options.
Post-offer/pre-employment background check and drug test is required.
The salary range listed includes pay steps based on length of service with the City of Urbandale therefore most employees are offered a starting salary closer to the minimum of the advertised range.
The City of Urbandale is an Equal Opportunity Employer.
Persons with disabilities must submit requests for ADA accommodations to the Human Resources Department, in writing, prior to the application deadline.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
