Customer Support Representative I
Urbandale, IA Urbandale, IA Contract Contract $18.
81 an hour $18.
81 an hour Description:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts whole goods or product related services.
) Duties:
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and Deere personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Position Title Customer Support Representative I Specific Position Requirements Position Title:
Customer Support Representative II Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role.
Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
SPECIAL CONSIDERATIONS:
Support hours fall between the hours of 7am - 6pm, Monday - Friday.
Candidate must be available to work any 8hr shift within the 7am-6pm support window.
Please note, rotations occur monthly.
Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on-the-job training & mentoring with an experienced technician.
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include:
Job Type:
Contract Salary:
$18.
81 per hour Experience level:
1 year 2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
1 year (Required) Customer support:
1 year (Required) Work Location:
One location Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts whole goods or product related services.
).
Estimated Salary: $20 to $28 per hour based on qualifications.
81 an hour $18.
81 an hour Description:
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts whole goods or product related services.
) Duties:
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and Deere personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Position Title Customer Support Representative I Specific Position Requirements Position Title:
Customer Support Representative II Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role.
Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
SPECIAL CONSIDERATIONS:
Support hours fall between the hours of 7am - 6pm, Monday - Friday.
Candidate must be available to work any 8hr shift within the 7am-6pm support window.
Please note, rotations occur monthly.
Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on-the-job training & mentoring with an experienced technician.
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include:
Job Type:
Contract Salary:
$18.
81 per hour Experience level:
1 year 2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
1 year (Required) Customer support:
1 year (Required) Work Location:
One location Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts whole goods or product related services.
).
Estimated Salary: $20 to $28 per hour based on qualifications.
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