Benefit Counselor - Mercer Marketplace-Urbandale
Company Name:
Mercer
Title: Benefit Counselor - Mercer Marketplace-Urbandale
Location: US-IA-Urbandale
Job Number: URB0029L
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer''s 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
If you are looking to start your career, Mercer Marketplace is the place for you!!
This is a work from home opportunity!
We celebrated great success and are expanding our Benefit Center. We are looking for customer focused individuals to help us achieve our new goals.
Our Benefit Counselors are trained to assist employees and help them to select and enroll into employer sponsored and voluntary benefits.
Benefit Counselors responsibilities include answering calls, navigating our enrollment system and are trained to utilize our tools and resources to assist, and provide superior service to our customers! If you have a strong desire to learn and develop in your career we have a great opportunity for you!
Answer inbound calls to assist in enrollments and answer questions regarding products
Facilitate enrollment into Employer Sponsored products and upsell Voluntary products.
Ensures carrier, state, and company guidelines are adhered to.
Enters all information related to the call for reporting purposes.
Makes outbound calls to support campaigns focused on cross selling, selling additional products, as well as closing additional business.
Works with internal business partners to achieve business unit results.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
Qualifications:
High school diploma required and college degree preferred
Customer service or sales experience preferred 0-2 years customer service experience preferred
Excellent written and verbal communication skills to effectively interact with customers.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Above average problem solving skills to resolve customer service issues.
Basic computer skills and the ability to navigate through multiple systems without assistance.
Appropriate license must be obtained if necessary for position.
Core competencies include:
Communicating with Impact
Critical Thinking & Problem Solving
Service Orientation
Candidate will be required to have life and health license prior to Mercer Marketplace training
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: / . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers. Job:Client ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
Mercer
Title: Benefit Counselor - Mercer Marketplace-Urbandale
Location: US-IA-Urbandale
Job Number: URB0029L
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset - their people. Mercer''s 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
If you are looking to start your career, Mercer Marketplace is the place for you!!
This is a work from home opportunity!
We celebrated great success and are expanding our Benefit Center. We are looking for customer focused individuals to help us achieve our new goals.
Our Benefit Counselors are trained to assist employees and help them to select and enroll into employer sponsored and voluntary benefits.
Benefit Counselors responsibilities include answering calls, navigating our enrollment system and are trained to utilize our tools and resources to assist, and provide superior service to our customers! If you have a strong desire to learn and develop in your career we have a great opportunity for you!
Answer inbound calls to assist in enrollments and answer questions regarding products
Facilitate enrollment into Employer Sponsored products and upsell Voluntary products.
Ensures carrier, state, and company guidelines are adhered to.
Enters all information related to the call for reporting purposes.
Makes outbound calls to support campaigns focused on cross selling, selling additional products, as well as closing additional business.
Works with internal business partners to achieve business unit results.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
Qualifications:
High school diploma required and college degree preferred
Customer service or sales experience preferred 0-2 years customer service experience preferred
Excellent written and verbal communication skills to effectively interact with customers.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Above average problem solving skills to resolve customer service issues.
Basic computer skills and the ability to navigate through multiple systems without assistance.
Appropriate license must be obtained if necessary for position.
Core competencies include:
Communicating with Impact
Critical Thinking & Problem Solving
Service Orientation
Candidate will be required to have life and health license prior to Mercer Marketplace training
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: / . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers. Job:Client ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
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